FAQ
Can I change or cancel my order?
If your order has not yet been processed, we may still be able to adjust it. Please contact us as soon as possible.
Didn’t receive a confirmation email?
Please check your spam folder. If you still can’t find it, feel free to contact us.
How long does delivery take?
Netherlands: 1–2 business days
Belgium & Germany: 1–3 business days
What are the shipping costs?
Netherlands: €5.50 (free over €100)
Rest of Europe: €6.95 (free over €150)
Do you offer international shipping?
At the moment, we ship within Europe.
Can I return my order?
Yes, you can request a return within 14 days of receiving your order.
How do I request a return?
Returns can be requested online. Once approved, you will receive a return label.
Are there return costs?
Yes, a €6.95 fee will be deducted from your refund to cover return handling and administrative costs.
Can I exchange an item?
We do not offer direct exchanges. Simply return your item and place a new order for your preferred size or piece.
When will I receive my refund?
Once we have received and inspected your return, your refund will be processed within a few business days.
How do I choose the right size?
We recommend selecting your usual size. If in doubt, feel free to contact us for advice.
How should I care for my items?
Care instructions are listed on each product page.
Will sold-out items be restocked?
Some items may be restocked, but most collections are produced in limited quantities.
Which payment methods do you accept?
We offer secure payment options at checkout, including commonly used local methods.
